Refund/Exchange Policy

At Crowned Creations By Jay, we love to treat you like the royalty you are. We stand behind our products, and we want to make sure you’re always satisfied. If not, we will make your return process easy and seamless. All you have to do is return the items within 15 days of your purchase. 

Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.

For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).

Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.

Damaged Items

When your order arrives, please inspect the products for any damage that may have occurred during shipment. It is normal for the shipping boxes to show some wear, however, if damage occurred to the items in your shipment, please contact our customer service email at between the hours of 9:00 a.m. and 5:00 p.m. EST., Mondays through Fridays. 

Cancellation Policy

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.